YOUANDRA / FAQ
Good questions
make good choices.
Shipping, payment, returns and order changes — the practical details, in one place.
QUICK ANSWERS
Before you check out.
These points are drawn from Youandra's current store policies. Read the full policy pages for complete terms.
Where do you ship, and how long does it take?
Products can be shipped to most countries. Free shipping is available on orders over 9,752 JPY to most countries. Order preparation takes 1–2 weeks, followed by the shipping time for the selected service. Ukraine is currently excluded from the delivery area.
Read shipping policy ↗Which payment method is available?
Youandra supports PayPal. The final order total is calculated at checkout before payment is completed.
Read payment methods ↗Can I change or cancel an order?
Order information can be changed within 24 hours. Orders can be cancelled free of charge within 24 hours; once an order has shipped, modification or cancellation may no longer be possible.
Read refund & return policy ↗How do returns work?
Return requests can be made within 14 days of receipt. Items should be unused, in original packaging and complete with accessories. Return shipping costs are excluded from the refund.
Read refund & return policy ↗How can I track an order?
Copy your tracking number and use the order tracking page to check delivery status through 17TRACK.
Track an order ↗FULL STORE FAQ
About Transportation
1. Does the selected shipping service apply to my Country and what is the carrier? How long will it take to arrive?
We offer free shipping on orders over 9752 JPY to most countries.
Delivery time = Process time ( order preparation )+ Shipping time.
Free Shipping:
• Cost: Free shipping on orders over 9752 JPY
• Process Time: 1-2 weeks
| Carrier | Corresponding products | Shipping time | Delivery area |
| DPD | Most normal size and weight products | 2 weeks | To most countries |
| Expedited Express for Small Pieces | Specified products with a small size | 1-2 weeks | |
| EMS | Big size but light products | 2-4 weeks |
(2) Fast Shipping: only available to Norway, Iceland and Cyprus.
• Carrier: UPS/DHL Express
• Cost: 16227 JPY per piece
• Process Time: 1-2 weeks
• Shipping Time: 5-7 days
Please note: Fluctuating delivery times depending on flight information for the order time. Other remote countries would require more time. We are constantly improving our service, and we will try our best to find more and better carriers to work with.
For a faster shipping, please contact us at [email protected]
>>Please see our Shipping Policy for more details.
2. Can I track my order?
Yes. Once your order has shipped, you will receive an email with a tracking number.
Click on this link https://www.17track.net/en and enter the tracking number.
You can also contact our customer service team [email protected] for the latest logistics information.
About Returns and Refunds
1. How do I cancel an order?
You can cancel your order for free within 24 hours without any reason.
If your order has been shipped, it cannot be canceled. If you insist on canceling it, you will be charged 30%-50% of the order amount for our storage costs, order preparation costs and shipping costs. This fee will be deducted from the refund of your(s) item(s).
2. When will I receive the refund?
After receiving your return, it can take up to 5 working days for the funds to credit back to your original payment (PayPal: 1-2 days; Credit card: 3-5 days). If you still have any problem about refund, please get in touch with us at [email protected], we will reply you as soon as possible.
Please note that any cancellations or returns are subject to our Returns and Refunds Policy.
